Updated 14th July 2020
During your stay with us at Castle Green It is very important to us that you feel safe and have an enjoyable relaxing vacation.
Our number one priority is the safety and well being of our guests and our staff. We will strive to create an environment where everyone has peace of mind.
Having applied for accreditation with the AA and Visit England we will be working within their guidance, we have implemented a programme of cleaning and social distancing measures, designed to keep both Guests and Staff safe
Having a Nebosh H&S qualification a full risk assessment has been carried out and you can access this HERE Our risk assessment will be reviewed and amended as necessary when advised by government guidelines.
During your stay
Check-in / Check-out
To help maintain social distancing we would ask guests to try where possible to arrive at the time that they have indicated when making the reservation. At check-in we ask you to confirm that you have not been in contact with any potential Covid-19 cases. Although check out is by 10:30 we would ask guests who are able to depart at 10:00 as this would give us more time to safely deep clean rooms. Guests will be asked to ensure that we have contact details. Should you feel unwell during your stay please inform us immediately. If you develop symptoms within 14 days of staying with us we ask that you inform the government of your stay dates with us.
We have a very spacious outdoor area and the garden furniture Gazebo and table and chairs have been spaced out in the garden.
Every bedroom will be deep cleaned using non-toxic. Odour free antiviral disinfectant effective against Corona virus certified to EU std EN1276 &EN14476 prior to your arrival.
To maximise hygiene, we change pillow and mattress protectors between guest and all linen and towels are sent to a professional industrial laundry service
To minimise contact, staff will not enter bedrooms during your stay. Rooms will not be serviced during your stay unless specifically requested. We request guests to open windows to ventilate the room prior to servicing. There will be an increased cleaning frequency of high touch points in public areas. Additional tea coffee milk etc will be provided on request.
Breakfast will be supplied by waitress service you will be allocated a two-placement table to be used for the duration of your stay.
Contact free checkout Payments will be taken online and a receipt forwarded.